Terms of Service

SlumberPlan provides an adult-facing child-sleep support service that includes personalised sleep routines, a sleep diary and AI-powered support.

The service is intended for parents and carers of children. It is not intended for children to use independently.

SlumberPlan is offered to customers in the United Kingdom and the United States. We do not currently offer the service in other territories.

SlumberPlan is provided by:

Raidzer0 LTD
Company number: 11234967
Registered in England and Wales
Trading as SlumberPlan

If you have any questions, contact us at hello@slumberplan.com.

SlumberPlan provides personalised sleep guidance based on information you provide about your child's sleep, routine and circumstances.

Our guidance is generated using an AI system and is not provided by human sleep consultants.

SlumberPlan is not a medical service. Our guidance is intended to provide general support for everyday sleep routines and is not medical advice, diagnosis or treatment.

You should not rely on SlumberPlan instead of advice from a doctor, health visitor, pharmacist or other appropriately qualified healthcare professional.

Always seek professional medical advice if your child is unwell or if you have concerns about their health, breathing, feeding, development, behaviour or wellbeing.

If you believe your child needs urgent medical attention, contact the appropriate emergency or medical service.

AI-generated guidance may sometimes be incomplete, inaccurate or unsuitable for your particular circumstances. You remain responsible for deciding whether and how to follow any guidance provided.

You must be at least 18 years old to use SlumberPlan.

You must also be authorised to provide information about the child whose details you enter into the service.

You are responsible for:

• providing accurate and up-to-date information;
• keeping your account credentials secure;
• keeping your password confidential;
• ensuring that information you provide is appropriate for the service; and
• activity carried out through your account.

Please contact us promptly if you believe that someone has accessed your account without your permission.

You must not create an account on behalf of a child or allow a child to use your account independently.

SlumberPlan is provided on a subscription basis.

The price, billing frequency and any applicable introductory offer will be clearly shown at checkout before you purchase.

Unless otherwise stated, your subscription will automatically renew at the end of each billing period until you cancel it.

Payment is taken in advance for each billing period by our payment provider.

Prices are displayed in pounds sterling. SlumberPlan is currently available to families in the UK. We're not taking US or Canadian signups yet. Applicable taxes will be shown at checkout where required.

If you choose to use SlumberPlan through WhatsApp, support will be provided through WhatsApp using our messaging infrastructure.

By opting into WhatsApp support, you agree that we may send service-related messages to the WhatsApp number you provide.

You can stop using WhatsApp support at any time by contacting us or by stopping use of the WhatsApp channel.

WhatsApp is operated by Meta and is subject to WhatsApp's own terms and policies.

Your mobile network provider may charge you for data or messaging usage.

WhatsApp support is not an emergency or continuously monitored service.

Do not use WhatsApp or SlumberPlan to seek urgent medical assistance. For urgent concerns about your child, contact an appropriate healthcare professional or emergency service.

You agree to use SlumberPlan only for its intended purpose and in accordance with these Terms.

You must not:

• use SlumberPlan for an unlawful purpose;
• attempt to gain unauthorised access to the service or another user's account;
• interfere with or disrupt the service;
• attempt to circumvent security or access controls;
• introduce malicious software or code;
• use automated systems to abuse or overload the service;
• copy, reproduce, resell or commercially exploit SlumberPlan content without our permission; or
• use SlumberPlan in a way that could damage the service or other users.

We may suspend or restrict access where we reasonably believe that an account is being used in serious breach of these Terms, for security reasons, or to prevent misuse of the service.

Where appropriate, we will give you an opportunity to resolve the issue before permanently closing an account.

The software, routines, written content, design, branding and other materials provided through SlumberPlan belong to us or our licensors and are protected by intellectual property laws.

While you have an active subscription, we grant you a personal, non-exclusive and non-transferable right to use the service and its content for your own family's personal use.

You must not reproduce, redistribute, resell, publish or commercially exploit our content without our permission.

Information that you provide to SlumberPlan remains yours.

You give us permission to process and use that information as necessary to provide, operate, secure and improve SlumberPlan, in accordance with our Privacy Policy.

We aim to provide a reliable service, but we cannot guarantee that SlumberPlan will always be available, uninterrupted or error-free.

We may occasionally need to:

• carry out maintenance;
• make security updates;
• change or improve features;
• change our technology or service providers; or
• temporarily suspend parts of the service where necessary.

We will take reasonable steps to minimise disruption where practical.

Every child is different. While SlumberPlan is designed to provide personalised sleep support, we cannot guarantee any particular sleep outcome.

Your child's response to sleep guidance may vary depending on their age, development, health, environment and individual circumstances.

We will provide SlumberPlan with reasonable care and skill and in accordance with applicable consumer law.

Nothing in these Terms excludes or limits any responsibility or liability that we cannot legally exclude or limit.

Subject to those legal rights, we are not responsible for:

• losses that could not reasonably have been expected when you entered into the contract;
• losses caused by circumstances outside our reasonable control;
• decisions you make independently about your child's care; or
• any medical outcome resulting from your decision to follow or not follow guidance provided through the service.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory consumer rights;
• anything else that cannot legally be excluded or limited under UK law.

You can stop using SlumberPlan at any time.

You can cancel your subscription through your account and close your account by contacting hello@slumberplan.com.

We may suspend or terminate your access where:

• you seriously or repeatedly breach these Terms;
• your use creates a security or legal risk;
• you use the service fraudulently or unlawfully; or
• we are required to do so by law.

Where we terminate your subscription for a reason that is not your fault, we will refund any amount you have paid for a period of service that you will no longer receive, unless we have a lawful reason not to do so.

Where appropriate, we will give you reasonable notice before terminating the service.

Ending your account does not affect rights or obligations that arose before the account was closed.

Provisions that by their nature should continue after termination, including intellectual property, liability, governing law and outstanding payment obligations, will continue to apply.

We may update or change SlumberPlan from time to time to:

• improve the service;
• maintain security;
• comply with legal or regulatory requirements;
• adapt to changes in technology; or
• introduce or remove features.

We will not make changes that materially reduce the service you have paid for without providing appropriate notice and, where required by law, an appropriate right to cancel.

We may update these Terms from time to time.

For minor or administrative changes, we may update the Terms without giving individual notice.

If we make a material change that affects your rights or obligations, we will provide reasonable notice before the change takes effect where appropriate.

If you do not agree to a material change, you may cancel your subscription before the change takes effect, subject to any rights you have under applicable law.

The version of the Terms that applied when you purchased your subscription will continue to govern that purchase, subject to any changes that are required by law or otherwise permitted under these Terms.

These Terms are governed by the laws of England and Wales.

If you are a consumer living in another part of the UK, nothing in these Terms prevents you from relying on mandatory rights or bringing proceedings in a court that has jurisdiction under applicable law.

Nothing in these Terms affects your statutory consumer rights.

If you have any questions about these Terms or the SlumberPlan service, contact us at:

hello@slumberplan.com

Raidzer0 LTD
Company number 11234967
Registered in England and Wales
Trading as SlumberPlan